Why Excellent Customer Service Pays Off for Off-Road Workshops

Sep 15, 2020 | Blogs

Behind every successful business are loyal customers. This is what we have learned for almost a decade of running an off-road vehicle workshop in Queensland. Odes Superstore will never make it this far without the trust of our beloved customers.

Why Excellent Customer Service Pays Off for Off-Road Workshops

 

In this article, we will share how our relationship with the customers helped a lot in maintaining what is now the home of off-road vehicles in Toowoomba.

 

About Odes Superstore

Odes Superstore started out as a family-owned business in Toowoomba, Queensland. We have been operating since June 2011.

For nearly a decade, we have continuously provided the utmost professional customer service. The business owners personally attend to calls and messages from clients. This allows them to give necessary advice to enquiries.

Moreover, Odes Superstore has been known for the quality of what we sell. From our humble beginning, we have made a commitment to only sell excellent products and services and we are committed to do the same for the years to come.

 

Quality Products

Customer satisfaction is always our priority. Therefore, we only sell quality products in Odes Superstore. Be it local or imported brands and accessories, long as it concerns off-road vehicles, we have it for you.

We offer industry leading warranties on our products and we offer a minimum of 12 months Australia-wide warranty on all of our motor based products.

Should you wish to see our products? Check out the special offers here.

 

Backed by excellent services

Additional to the quality products and warranty we offer, Odes Superstore provides maintenance and repair services as well. Yes, we offer services for the products we sell.

As part of our dedication to meet our customers’ every need, we expanded our business with services. Our experienced and qualified mechanics are always available to attend to our customers’ requests.

We also provide a good workshop for our mechanics for them to utilise their skills in a fully-equipped environment.

 

What do we get in return

It is not an exaggeration when we mentioned that the investments paid off eventually. All our efforts to guarantee our customers’ satisfaction lead us to stability. Most of our customers are returning ones. They would approach Odes Superstore whenever they need to purchase spare parts or for repairs.

Many of our new customers on the other hand, heard about us through referrals. Happy clients would recommend our shop to their friends and relatives which we really appreciate.

Do you want to know what our customers say about Odes Superstore? See their feedback here.

 

Conclusion

Running an off-road vehicle workshop isn’t your ordinary business. What we are selling is more than just bikes and services. We offer our efforts and commitment as well in every transaction. We can say that our customers’ trusts become the backbone of our business and we value them in return.

So if you are looking for a good shop for your off-road vehicle necessities and services, give us a call on (07) 4633 3304. See what sets Odes Superstore apart from the rest.